Terms and conditions of booking and rules of Dimora Graziana
We ask you to follow our instructions and the rules of Villa Graziana, in order to make the service we offer you as efficient, as possible.
We suggest you to communicate, in advance, your arrival time. In this way we will have the possibility to organize your reception and eventually the required services at the best.
We are available in every moment and for anything you need. The check-in procedure takes place (upon phone call) from 3 p.m. to 9 p.m. instead the check-out is at 11 a.m.
For arrivals and departures outside of the notified time, please inform us in advance.
For late check-in (after 9 p.m.) there is an extra charge of 25€ to be paid on site.
We will ask you the ID card/Passport, simply for your protection, your data will be inserted in the portal accommodated web (State Police) and SPOT Puglia, mandatory actions. We are sorry, but people without ID card/Passport are not admitted.
The provided documents will be destroyed after departure and will not be given to unauthorized third parties, or people who are not part of our team in any case.
We wont accept DRIVER’S LICENSE.
We make available the entire House for our guests, all common areas MUST BE RESPECTED AND KEPT CLEAN.
We try to respect the environment and we practice the garbage collection, following calendar and rules communicated inside the House.
Smoking and introducing animals are forbidden because even if we love animals, we have to respect all our guests.
Terms of cancellation
In case of no-show, the property will not refund the reservation. The reservation becomes binding only upon receipt of payment. If this special rate is booked, the full amount will be charged to the credit card. Any changes of dates with respect to the reservation made, do not involve charges or penalties. New desired dates are subject to availability and must be within the same tourist season.
We wish you a wonderful stay and we are available for any further information.